Frequently Asked Questions
Find answers to common questions about our premium travel gear
What does the 'Simple as That' lifetime guarantee cover?
Our lifetime guarantee covers the repair of all functional aspects of your Briggs & Riley bag for life, regardless of the cause of damage, including airline damage.
How do I clean my Briggs & Riley luggage?
We recommend using a soft cloth or sponge with mild soap and warm water. Avoid using harsh chemicals or abrasive cleaners that may damage the ballistic nylon or polycarbonate shells.
Where can I find my bag's serial number?
The serial number is typically located on a small white tag inside the main compartment or behind the lining of your luggage.
Are your carry-on bags compliant with international airline regulations?
Most of our carry-on collection is designed to meet standard domestic and international overhead bin requirements, but we recommend checking specific airline dimensions before travel.
Can I purchase replacement wheels or handles?
Yes, we offer self-repair kits for certain components. Please visit our repair section to find parts compatible with your specific model.
How do I reset the TSA-approved lock on my suitcase?
Instructions for resetting your lock can be found in the user manual provided with your bag or on our digital 'Lock Instructions' guide online.